1. RETURN ELIGIBILITY

  • Items must be returned within 14 days of delivery
  • Products must be unworn, undamaged, and in original packaging with tags attached
  • Proof of purchase (order number) is required

2. NON-RETURNABLE ITEMS

The following cannot be returned:

  • Custom-made or personalized jewelry
  • Earrings for hygiene reasons (unless defective)
  • Items marked “Final Sale”

3. RETURN PROCESS

To initiate a return:

  1. Log in to your account at armentajewellery.com/account
  2. Select “Order History” and choose the item(s) to return
  3. Complete the return request form
  4. Pack items securely and include the original invoice

4. RETURN SHIPPING

  • Customer is responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

5. REFUND PROCESSING

  • Refunds are issued within 5-10 business days after we receive and inspect the returned item
  • Funds will be returned to the original payment method
  • Allow additional time for your bank to process the refund

6. EXCHANGES

We currently offer:

  • Size exchanges for rings (subject to availability)
  • Color exchanges for select jewelry items
    Initiate exchanges through your account at armentajewellery.com/exchanges

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the issue
  3. We will arrange for a replacement or full refund

8. INTERNATIONAL RETURNS

  • Customers outside the EU are responsible for:
    • Return shipping costs
    • Any customs/duty fees
  • Refund amounts will exclude original shipping costs

9. STORE CREDIT OPTION

You may choose to receive store credit which:

  • Never expires
  • Can be used for future purchases at armentajewellery.com
  • Is issued immediately upon return approval

10. QUESTIONS?

Visit our Help Center at armentajewellery.com/help